{"id":54858,"date":"2015-01-25T16:43:00","date_gmt":"2015-01-25T15:43:00","guid":{"rendered":"https:\/\/www.cocus.com\/optimised-user-journeys-through-process-mining-in-the-tesco-industry\/"},"modified":"2023-06-27T10:32:37","modified_gmt":"2023-06-27T09:32:37","slug":"optimised-user-journeys-process-mining","status":"publish","type":"post","link":"https:\/\/www.cocus.com\/en\/optimised-user-journeys-process-mining\/","title":{"rendered":"Optimized User Journeys through Process Mining in the Telco Industry"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"54858\" class=\"elementor elementor-54858 elementor-54846\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4c60bc5 elementor-section-boxed elementor-section-height-default elementor-section-height-default lottie-bg-no\" data-id=\"4c60bc5\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-eebe71d lottie-bg-no\" data-id=\"eebe71d\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-110a4cc elementor-widget elementor-widget-heading\" data-id=\"110a4cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Optimizing user journeys with data-driven user behaviour analysis based on process mining for an international telecommunication provider\n\n<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-163e24b lottie-bg-no\" data-id=\"163e24b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1f7a9ad elementor-widget elementor-widget-text-editor\" data-id=\"1f7a9ad\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\tCombination and processing of several data sources for identification and optimization of technical and UX related user pain points in an applications authorization process. Data-driven user understanding and optimization of flows, journey and user needs leading to lower drop-out rates, reduced costs of solving technical issues and increased customer satisfaction. \n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-eb604c7 elementor-section-boxed elementor-section-height-default elementor-section-height-default lottie-bg-no\" data-id=\"eb604c7\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-b05833b lottie-bg-no\" data-id=\"b05833b\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-492d9d3 elementor-section-boxed elementor-section-height-default elementor-section-height-default lottie-bg-no\" data-id=\"492d9d3\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-088344a lottie-bg-no\" data-id=\"088344a\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-aad6fcf elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"aad6fcf\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"cocus cocus-cocus-icon-24\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tProject management \t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-270f165 lottie-bg-no\" data-id=\"270f165\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-52b3783 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"52b3783\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"cocus cocus-cocus-icon-72\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tData management\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-fbe8782 lottie-bg-no\" data-id=\"fbe8782\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-8b1f048 elementor-view-default elementor-position-block-start elementor-mobile-position-block-start elementor-widget elementor-widget-icon-box\" data-id=\"8b1f048\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-box.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-box-wrapper\">\n\n\t\t\t\t\t\t<div class=\"elementor-icon-box-icon\">\n\t\t\t\t<span  class=\"elementor-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"cocus cocus-cocus-icon-23\"><\/i>\t\t\t\t<\/span>\n\t\t\t<\/div>\n\t\t\t\n\t\t\t\t\t\t<div class=\"elementor-icon-box-content\">\n\n\t\t\t\t\t\t\t\t\t<p class=\"elementor-icon-box-title\">\n\t\t\t\t\t\t<span  >\n\t\t\t\t\t\t\tDashboards\t\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/p>\n\t\t\t\t\n\t\t\t\t\n\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-80fd964 lottie-bg-no\" data-id=\"80fd964\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-8711fc8 lottie-bg-no\" data-id=\"8711fc8\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-16 elementor-inner-column elementor-element elementor-element-f805592 lottie-bg-no\" data-id=\"f805592\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap\">\n\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-f906a83 elementor-section-stretched elementor-hidden-mobile elementor-section-boxed elementor-section-height-default elementor-section-height-default lottie-bg-no\" data-id=\"f906a83\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-028e6a1 lottie-bg-no\" data-id=\"028e6a1\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6c2c2aa elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"6c2c2aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Gruppe_8841\" data-name=\"Gruppe 8841\" width=\"47\" height=\"47\" viewBox=\"0 0 47 47\"><g id=\"Gruppe_8840\" data-name=\"Gruppe 8840\" transform=\"translate(12.415 14.188)\"><g id=\"Gruppe_6944\" data-name=\"Gruppe 6944\"><line id=\"Linie_1051\" data-name=\"Linie 1051\" x2=\"7.742\" y2=\"7.742\" transform=\"translate(0 10.173)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><line id=\"Linie_1052\" data-name=\"Linie 1052\" x1=\"13.987\" y2=\"17.915\" transform=\"translate(7.742)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><\/g><\/g><g id=\"Ellipse_1940\" data-name=\"Ellipse 1940\" fill=\"none\" stroke=\"#ff961e\" stroke-width=\"3\"><circle cx=\"23.5\" cy=\"23.5\" r=\"23.5\" stroke=\"none\"><\/circle><circle cx=\"23.5\" cy=\"23.5\" r=\"22\" fill=\"none\"><\/circle><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduction of data silos by combined data sources enables new business critical insights and user flow optimizations <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Gruppe_8841\" data-name=\"Gruppe 8841\" width=\"47\" height=\"47\" viewBox=\"0 0 47 47\"><g id=\"Gruppe_8840\" data-name=\"Gruppe 8840\" transform=\"translate(12.415 14.188)\"><g id=\"Gruppe_6944\" data-name=\"Gruppe 6944\"><line id=\"Linie_1051\" data-name=\"Linie 1051\" x2=\"7.742\" y2=\"7.742\" transform=\"translate(0 10.173)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><line id=\"Linie_1052\" data-name=\"Linie 1052\" x1=\"13.987\" y2=\"17.915\" transform=\"translate(7.742)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><\/g><\/g><g id=\"Ellipse_1940\" data-name=\"Ellipse 1940\" fill=\"none\" stroke=\"#ff961e\" stroke-width=\"3\"><circle cx=\"23.5\" cy=\"23.5\" r=\"23.5\" stroke=\"none\"><\/circle><circle cx=\"23.5\" cy=\"23.5\" r=\"22\" fill=\"none\"><\/circle><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increased understanding of technical and design issues of the application, reducing costs and increasing sales<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-98b799e lottie-bg-no\" data-id=\"98b799e\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-9977258 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"9977258\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID.jpg\" class=\"attachment-full size-full wp-image-54552\" alt=\"Visualized process-mining data.\" srcset=\"https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID.jpg 1200w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-300x157.jpg 300w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-1024x535.jpg 1024w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-768x401.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-72cf098 elementor-section-stretched elementor-hidden-desktop elementor-hidden-tablet elementor-section-boxed elementor-section-height-default elementor-section-height-default lottie-bg-no\" data-id=\"72cf098\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;stretch_section&quot;:&quot;section-stretched&quot;,&quot;background_background&quot;:&quot;classic&quot;,&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-e19b676 lottie-bg-no\" data-id=\"e19b676\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7151abc elementor-align-start elementor-icon-list--layout-traditional elementor-list-item-link-full_width elementor-widget elementor-widget-icon-list\" data-id=\"7151abc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon-list.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<ul class=\"elementor-icon-list-items\">\n\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Gruppe_8841\" data-name=\"Gruppe 8841\" width=\"47\" height=\"47\" viewBox=\"0 0 47 47\"><g id=\"Gruppe_8840\" data-name=\"Gruppe 8840\" transform=\"translate(12.415 14.188)\"><g id=\"Gruppe_6944\" data-name=\"Gruppe 6944\"><line id=\"Linie_1051\" data-name=\"Linie 1051\" x2=\"7.742\" y2=\"7.742\" transform=\"translate(0 10.173)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><line id=\"Linie_1052\" data-name=\"Linie 1052\" x1=\"13.987\" y2=\"17.915\" transform=\"translate(7.742)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><\/g><\/g><g id=\"Ellipse_1940\" data-name=\"Ellipse 1940\" fill=\"none\" stroke=\"#ff961e\" stroke-width=\"3\"><circle cx=\"23.5\" cy=\"23.5\" r=\"23.5\" stroke=\"none\"><\/circle><circle cx=\"23.5\" cy=\"23.5\" r=\"22\" fill=\"none\"><\/circle><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Reduction of data silos by combined data sources enables new business critical insights and user flow optimizations <\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t\t\t<li class=\"elementor-icon-list-item\">\n\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-icon\">\n\t\t\t\t\t\t\t<svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" id=\"Gruppe_8841\" data-name=\"Gruppe 8841\" width=\"47\" height=\"47\" viewBox=\"0 0 47 47\"><g id=\"Gruppe_8840\" data-name=\"Gruppe 8840\" transform=\"translate(12.415 14.188)\"><g id=\"Gruppe_6944\" data-name=\"Gruppe 6944\"><line id=\"Linie_1051\" data-name=\"Linie 1051\" x2=\"7.742\" y2=\"7.742\" transform=\"translate(0 10.173)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><line id=\"Linie_1052\" data-name=\"Linie 1052\" x1=\"13.987\" y2=\"17.915\" transform=\"translate(7.742)\" fill=\"none\" stroke=\"#ff961e\" stroke-linecap=\"round\" stroke-width=\"3\"><\/line><\/g><\/g><g id=\"Ellipse_1940\" data-name=\"Ellipse 1940\" fill=\"none\" stroke=\"#ff961e\" stroke-width=\"3\"><circle cx=\"23.5\" cy=\"23.5\" r=\"23.5\" stroke=\"none\"><\/circle><circle cx=\"23.5\" cy=\"23.5\" r=\"22\" fill=\"none\"><\/circle><\/g><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-icon-list-text\">Increased understanding of technical and design issues of the application, reducing costs and increasing sales<\/span>\n\t\t\t\t\t\t\t\t\t<\/li>\n\t\t\t\t\t\t<\/ul>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-1506bf0 lottie-bg-no\" data-id=\"1506bf0\" data-element_type=\"column\" data-e-type=\"column\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;enable_lottie_background&quot;:&quot;no&quot;}\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-7c24fe3 elementor-widget elementor-widget-theme-post-featured-image elementor-widget-image\" data-id=\"7c24fe3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"theme-post-featured-image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1200\" height=\"627\" src=\"https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID.jpg\" class=\"attachment-full size-full wp-image-54552\" alt=\"Visualized process-mining data.\" srcset=\"https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID.jpg 1200w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-300x157.jpg 300w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-1024x535.jpg 1024w, https:\/\/www.cocus.com\/wp-content\/uploads\/2022\/12\/COCUS_Website_Referenzen_Vodafone_ID-768x401.jpg 768w\" sizes=\"(max-width: 1200px) 100vw, 1200px\" title=\"\">\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Optimizing user journeys with data-driven user behaviour analysis based on process mining for an international telecommunication provider Combination and processing of several data sources for identification and optimization of technical and UX related user pain points in an applications authorization process. Data-driven user understanding and optimization of flows, journey and user needs leading to lower [&hellip;]<\/p>\n","protected":false},"author":4,"featured_media":54552,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"content-type":"","footnotes":""},"categories":[468],"tags":[],"class_list":["post-54858","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-ref-data"],"_links":{"self":[{"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/posts\/54858","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/comments?post=54858"}],"version-history":[{"count":0,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/posts\/54858\/revisions"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/media\/54552"}],"wp:attachment":[{"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/media?parent=54858"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/categories?post=54858"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.cocus.com\/en\/wp-json\/wp\/v2\/tags?post=54858"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}