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Project Insight

360° view on the customer for the service hotline of a fixed line network operator with predictive sentiment analysis to optimize B2C customer service
Requirements engineering and technical project management to structure and organize current data sources and quality to get rid of the existing “data jungle”. Enabling an end-to-end view on the client’s customers to achieve better quality hotline services over different channels like Phone, Chatbot and Social Media. Alignment with with different stakeholders for data access achieving data excellence for service optimization.

Project management

Data management