Project Insight | Media
Phone number validation in the telemarketing sector for Rheinische Post
Rheinische Post, a Düsseldorf based company, is initiating a project to validate telephone numbers for communication with interested parties and subscribers due to new EU regulations. COCUS develops and operates a customised solution for this.
Goals
- Legally compliant implementation and compliance with new EU regulatory requirements for the validation of telephone numbers
- Ensuring data security and anonymisation of data record
- Automated and efficient validation of mobile and landline numbers via SMS
- Stable and fully automated service without outages
- Fast project start and validation of 65,000 telephone numbers in the first 5 months
- Meeting regulatory requirements with a customised and automated solution
- Legally compliant implementation and validity throughout Germany
- High customer satisfaction thanks to fast and flexible responses during project implementation
- Stable and fully automated service without outages
- Fast project start and validation of 65,000 telephone numbers in the first 5 months
- Meeting regulatory requirements with a customised and automated solution
- Legally compliant implementation and validity throughout Germany
- High customer satisfaction thanks to fast and flexible responses during project implementation
"The cooperation with COCUS AG was characterised by very good communication, a high level of commitment and solution orientation. The consultation during the project and the realisation of the tasks were carried out to our complete satisfaction"
Alexander Friedrich
Team Leader Telemarketing
Solutions
- Development of a multi-client-capable solution in an AWS environment
- Integration of an SMS gateway and development of corresponding interfaces
- Complete anonymisation of data records and deletion of information after successful validation process
- Outbound calls with corresponding announcement for the validation of landline numbers
