Optimizing user journeys with data-driven user behaviour analysis based on process mining for an international telecommunication provider
Combination and processing of several data sources for identification and optimization of technical and UX related user pain points in an applications authorization process. Data-driven user understanding and optimization of flows, journey and user needs leading to lower drop-out rates, reduced costs of solving technical issues and increased customer satisfaction.
Project management
Data management
Dashboards
- Reduction of data silos by combined data sources enables new business critical insights and user flow optimizations
- Increased understanding of technical and design issues of the application, reducing costs and increasing sales
- Reduction of data silos by combined data sources enables new business critical insights and user flow optimizations
- Increased understanding of technical and design issues of the application, reducing costs and increasing sales
