Smart automation and optimization of manual contract and request management in the telecommunication industry
Implementation of a web-based tool streamlining the entire contract fulfilment process with automated evaluation of manual order requests. A user-centric interface now provides standardized data input, streamlined processes, real-time status overviews and cost monitoring with role-based privileges. The result: over 2000 hours/year saved through reduced processing times plus elimination of penalties associated with incomplete requests resulting in 25% reduction of costs. With this tool transparent contract evaluation and adherence to SLAs is ensured at any time.