Refinement and further development of a ticketing & provisioning tool for an international telecommunication provider
Further development of a custom B2B web-software ticketing tool based on vue.js and PHP. The call center tool was extended with several features, including administration & coordination of tickets, dashboard views, analysis and visualization of process flows. Every extension with respect to multiple user-roles and permission setups.
Project management
UX/UI
Development
- Automated collection of responses for machine learning purposes for auto-generated problem identification & solution suggestion.
- Development of a visual screen design and extension of the styleguide with UI elements, assets and components in line with the corporate design guidelines.
- Automated collection of responses for machine learning purposes for auto-generated problem identification & solution suggestion.
- Development of a visual screen design and extension of the styleguide with UI elements, assets and components in line with the corporate design guidelines.
